Help Center
Let's fix the glitch, questions happen. We are here to help.
Whether you've got a question about a product, an order, or just want to say hi, we're here.
No bots. No scripts. Just real replies (from a human who's probably on their third coffee).
Be sure to check our policies and FAQs
We usually reply within 24-48 hours (Mon-Fri, 9am-5pm CST). Faster if coffee has kicked in.
Or email us directly:
- Customer support: custservice@humanstatic-co.com
- Order questions: orders@humanstatic-co.com
- Collaborations: collabs@humanstatic-co.com
Frequently Asked Questions
Shipping
How long does shipping take?
Orders are made to order and typically take 2–6 business days to be produced. Shipping times vary by location and are shown at checkout.
Will I get tracking?
Yes. Once your order ships, you will receive a tracking email.
Where do you ship from?
Orders are fulfilled by our production partners at multiple facilities across the United States and select international locations, allowing for faster and more efficient delivery based on your location.
Returns
Do you accept returns?
Because our items are made to order and we are a small, independent design studio, we do not accept returns for size, color preference, or change of mind. This helps us avoid unnecessary waste and continue creating thoughtfully made pieces. If there is an issue with your order, we are absolutely here to help.
Reasons for Returns or Replacements
Valid reasons for returns or replacements include:
- The item arrived damaged
If your product arrives damaged during shipping, we will replace it or issue a refund. This includes, but is not limited to:
Tears
Cracks
Broken items
Visible transit damage
- The item is misprinted
If the design is printed incorrectly compared to what was shown on the product page, we will correct the issue. This includes:
Wrong design
Design placement errors
Missing design elements
Incorrect orientation.
- The wrong item was received
If you receive a product that is different from what you ordered, we will fix the mistake. This includes:
Receiving the wrong product
Receiving the wrong variant
Receiving the wrong design
- Manufacturing defects
If the item has a defect caused during production, we will resolve it. This includes:
Ink issues
Stitching defects
Fabric flaws
Print quality problems
All issues must be reported within 7 days of delivery and include clear photos of the problem.
Can I cancel or change my order after placing it?
Because items are made to order, production may begin shortly after an order is placed.
Orders move into production quickly. If you need to make a change or cancel your order, please contact us as soon as possible. Once an order has entered production, changes or cancellations may no longer possible.
Products & Sizing
How do I choose the right size?
Each product page includes a detailed size chart specific to that item. We strongly recommend reviewing the size chart before placing your order, as all items are made to order and size-based returns are not accepted.
Are your products unisex?
Yes. Most of our apparel is unisex and made for all bodies and identities. Check the size chart on each product page to find the fit that feels right for you.
Do your products run true to size?
Fit can vary by product and style. Some items may have a relaxed or fitted feel depending on the garment. Please refer to the size chart on each product page for accurate measurements.
Will the colors look exactly the same in person?
We do our best to display colors accurately, but slight variations may occur due to screen settings and the printing process. Minor color differences are normal and not considered defects.
Payments
What payment methods do you accept?
We currently accept payments through PayPal only. PayPal allows you to pay using your PayPal balance, linked bank account, or eligible credit or debit cards. We’ve chosen PayPal because it provides an added layer of security and buyer protection for our customers, helping ensure a safe and smooth checkout experience.
Do I need a PayPal account to place an order?
In some cases, PayPal may allow you to check out using a credit or debit card without creating an account. However, PayPal may require you to log in or create an account depending on your location and PayPal’s security policies.
When will my payment be charged?
Your payment is processed at the time your order is placed.
Is my payment information secure?
Yes. All payments are processed securely through PayPal. We do not store or have access to your payment details.
Privacy & Data
What personal information do you collect?
We collect only the information necessary to operate our store and fulfill orders, such as contact details, shipping information, and order-related data. For full details on the types of information collected, please review our Privacy Policy.
How are payments and financial information handled?
All payments are processed securely through PayPal. We do not store or have access to your full payment information. Payment data is handled in accordance with PayPal’s privacy and security practices.
How do you use my personal information?
Personal information is used to process orders, provide customer support, communicate order updates, and operate our services. Additional details about how information is used are outlined in our Privacy Policy.
Do you share my information with third parties?
We share information only with trusted service providers, such as payment processors through PayPal, fulfillment partners, and platforms that help us operate our store. Information is handled with great care, shared strictly for operational, legal, and service-related purposes. More information is available in our Privacy Policy.
Where can I read your full Privacy Policy?
You can review our full Privacy Policy at any time using the link in the footer of our website or at the top of this page.
The policy explains how information is collected, used, stored, and shared, as well as your rights and choices regarding your personal data.
Contact & Support
How can I contact you?
You can reach us using the contact form on this page or by emailing our customer support team. We read every message and do our best to respond as quickly as possible.
How long does it take to receive a response?
We typically reply within 24–48 hours, excluding weekends and holidays.
What should I include in my message?
To help us assist you faster, please include your order number and a brief description of your question or issue. If your message is about an order issue, photos are helpful.
When should I contact you?
Please contact us if you have questions about your order, shipping, returns, or anything else related to your purchase. For detailed policy information, you may also want to review the Help Center and our policy pages first.
Need More Help?
Questions not covered above? Something feels off with an order?
Drop us a message and we’ll take it from here.
We’re a small, family-run design studio, so every message is read by a real human.
No bots. No scripts.
Contact Form
We usually reply within 24–48 hours, Monday through Friday.