Refund policy

Return and Refund Policy (Human Static Co.)

We are a small, independent design studio. Every item is made to order just for you. Because of this, we do not accept returns or offer exchanges for size, color preference, or buyer's remorse (changed mind).

Replacements for issues

If your item arrives damaged, defective, misprinted, or you received the wrong item, we will review the issue and make it right.

To help us resolve it quickly, please contact us within 30 days of receiving your order and include:

• Your order number

• Clear photos of the issue

• A short description of what is wrong

If the issue is confirmed, we will offer a replacement or a refund, depending on the situation.

Shipping and delivery issues

All orders include tracking. If your order seems delayed, please check the tracking link first.

If your order is lost in transit, contact us no later than 30 days after the estimated delivery date so we can investigate and help. Claims for lost packages must be submitted within that window.

If a package is returned due to an incorrect or incomplete address, or because it was unclaimed, we can reship it, but shipping costs may apply. Please double-check your address at checkout.

Sealed or hygiene items

Some sealed goods are not eligible for return for health and hygiene reasons.